Now Hiring: IT support associate healthcare applications

About Us
Frontier Psychiatry was created in 2019 by passionate psychiatrists who believe that every community deserves access to great psychiatric care. We feel that smaller, underserved communities are often overlooked or overcharged by larger telepsychiatry companies looking to grow their business quickly. We know that one-size-fits-all telepsychiatry does not work. As a result, we decided to launch Frontier Psychiatry by collaborating with healthcare organizations in rural states, starting with Montana, working with local partners to assess and overcome regional barriers to care.

Job Description
The IT support associate provides remote technical support to clinicians and their supportive operations staff to ensure the proper and effective use of clinical information systems and the streamlined delivery of high quality patient care. The IT associate will report to a manager that oversees technology systems and innovation and will be tasked with managing and supporting all technological systems used by our practice. Additionally, the onboarding, implementation, and maintenance of access as well as compliance with regulations governing protected health information will be owned by the IT support associate. Our team delivers expert troubleshooting, configuration, and system management support to our providers and operations staff. This position has an emphasis on soft skills and detailed troubleshooting on a high volume of concerns.

Responsibilities

• Provide advanced, expert level remote and on-site technical support for our Healthcare software and hardware products.
• Partner to direct, manage and support improvements in business processes that maximize competitiveness, enabling continued business growth.
• Identifies and leads Material and Purchased Service cost improvement initiatives for the modality.
• Partners with, and sought out by Service / Product Engineering and field support specialists to improve product quality and resolve formal customer escalations.
• Sought out to provide valuable input to new product development using experience in resolving technical issues. This includes improvements in service readiness, service diagnostic tools, feature enhancements and product quality.
• First POC for troubleshooting for all IT systems including our EHR (Charm Health), Google Workspace, VOIP (RingCentral), Zoho CRM, and a variety of peripheral, cloud-based, clinical and administrative tools.
• Tracking company devices and supporting occasional hardware troubleshooting (we primarily utilize chromebooks and basic peripherals. We are open to adjusting our standard devices based on your input).
• Tracking access to all IT systems for security and HIPAA compliance.
• Directly interfacing with medical providers for onboarding and access.

Qualifications

• Minimum 1 year experience as a software application specialist in clinical information technology.
• Experience with Electronic Health Records, Customer Relationship Management, Payroll, and Organizational tracking documentation required.
• Ability to work independently with minimum direction.
• Effective communication skills, both written and verbal.
• Demonstrated ability to effectively interface with cross-functional teams.

Please apply through our Careers Page.

This job description is not meant to cover or include all the tasks, duties or responsibilities the employee may be required to perform. Frontier Psychiatry reserves the right to modify job duties and responsibilities at any time, with or without notice. Frontier Psychiatry is an equal opportunity employer. We celebrate individuality, welcome diversity, and are committed to creating an inclusive environment for all employees.

We are happy to assist applicants who may require an accommodation throughout the application and interview process. Please contact us at (406) 200-8471, extension 113 should you need assistance.